They Can’t See the Problem

Be a problem solver… not an order taker.

Want to be a true consultant? Help your client or stakeholder (or spouse? 😅) find the problem, even when they’re looking for the solution.

I’m starting to lose count of the times I hear someone come to me with, “we need a training for…”

Is it just me?

Building real value through actual impact requires knowing your stakeholder’s problem and helping them find the solution… even if that solution is not you or your team.

Here are a few quick ways to help your stakeholder or client identify the problem so you can solve it effectively… TOGETHER.

1. Know their business - this means listening and research and empathy.

2. Speak their language - if you’re not able to articulate their problems they way they do, you won’t be able to articulate your solution either (even if it’s great). ProTip: look for data

3. Ask good questions - “Tell me more” and “what is the problem you’re really trying to solve?” are two golden questions that you can’t afford not to ask.

Be a problem finder, not an order taker.

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